Saturday, June 22, 2024
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Vancouver Beauty Supply reserves the right to change prices and deals without notice; price errors are unintentional, in case of online and in store price differences –store price will be considered correct.

The Vancouver Beauty Supply website is updated frequently and therefore does not accept any responsibility for misspelled words, information, or false advertisement claims. Vancouver Beauty Supply uses strictly ONLY the information the manufacturer provides.

Refunds, Returns and Exchanges must follow Vancouver Beauty Supply guidelines. If issues arise solutions are at Vancouver Beauty Supply discretion.  

Refund & Return Policy

  • In the event that the wrong product(s) is shipped or the product(s) is damaged during the course of shipping. Please notify us immediately via Contact Us. Kindly also have your invoice on hand in the email. We will require specific details from the invoice.

  • Upon confirmation of an available replacement product(s), the buyer must then send the damaged product(s) back to us. Once the damaged product(s) has been received, we will replace the product(s) and have it shipped back to the buyer at no additional cost(item must be returned within 7 days).

  • We welcome exchanges of products. Products to be exchanged need to be returned in its original, unopened packaging in re-sale condition. If shipping is required, the cost of shipping would be the responsibility of the buyer.

    For all exchanges, a copy of the original invoice needs to be included.

    A 20% restocking fee will be charged for items returned 30 days from the purchase date.

  • NO Refund or Exchange on ELECTRICAL HAIR ITEMS (i.e. Flat Iron, Curling Iron, Clipper, Trimmer and Dryer) for sanitary reasons.

    *In the occasion under sales representative discretion for exchange on "Non-Exchangable" items, a 20% restocking fee will be applied. These actions must be proceeded within 7 days of purchase.

    Warranty: 1 year warranty* on all electrical items. Items must not be used with third party accessories. Customer is responsible for all shipping and warranty costs.

    *unless stated otherwise in listing
    (note: Buyer automatically accepts these sale terms and conditions when purchasing at VBS either through our online-store, warehouse, or sales representatives.)

Further inquiries

  • Should you still have any unanswered questions, please fill in your email address and include a brief message in the form located in Contact Us. If you are contacting us regarding order related questions, please include your User ID and Order Number in the message.